Last Updated: [2025.05.12]
We appreciate your interest in SMCOrientrip and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website: https://smcorientrip.com. By accessing or using our services, you acknowledge and agree to be bound by these Terms.
What Information We Collect
To provide you with travel products and services, and with your consent where required, we may collect the following categories of personal information:
· Contact Details: Including your full name, nationality, email address, telephone number, mailing address, passport and visa information.
· Billing Information: Such as credit card numbers or other payment credentials, collected solely for the purpose of processing bookings and transactions.
· Travel Preferences: Any information you voluntarily share related to your travel interests, preferences, or special requirements, enabling us to offer personalized travel experiences.
· Usage Data: Technical data including your IP address, browser type, device information, and website usage behavior.
· Additional Information: Any other information you may provide voluntarily, such as through surveys, customer feedback, or direct inquiries.
How We Use Your Information
Your information is collected for legitimate business purposes and is used to deliver a seamless and customized travel experience for you. These purposes include:
· Processing travel bookings (e.g., hotels, attractions, transport) and related payments
· Sending updates about our latest travel packages, promotions, or travel deals to you, with your consent where required
· Recommending travel packages aligned with your interests
· Designing customized tours based on your preferences
· Improving our website functionality and improving customer service quality
· Responding to inquiries and providing customer support
· Complying with applicable laws, regulations, or legal proceedings
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated above, or as required by applicable laws. After the retention period, your personal data will be securely deleted or anonymised.
Data Security
We employ appropriate administrative, technical, and physical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Sensitive data, such as payment information, is encrypted and transmitted securely using industry-standard security protocols.
While we are dedicated to maintaining high security standards, please be aware that no method of online transmission or electronic storage can be guaranteed to be completely secure.
Information Sharing and Disclosure
We do not sell your personal information to third parties under any circumstances. However, your information may be shared in the following limited contexts:
· Authorized Service Providers: We may share necessary information with trusted partners (e.g., hotels, airlines, transportation providers) strictly for the purpose of fulfilling your travel arrangements. These partners are contractually bound to use your information only as necessary to provide the requested services.
· Legal Obligations: We may disclose your personal information when required to do so by law, regulation, or in response to valid legal requests or government investigations.
Your Data Protection Rights
Depending on your jurisdiction, you may have certain rights under applicable data protection laws. These rights may include the ability to:
· Access the personal data we hold about you
· Request corrections to inaccurate or incomplete data
· Request the deletion or restriction of your personal information
· Withdraw your consent to the collection, use, or disclosure of your personal data at any time, subject to applicable legal or contractual restrictions and reasonable notice
· Request information on our policies and practices relating to your personal data
To exercise any of these rights, please contact us at enquiry@smcorientrip.com. We will respond to your request in accordance with applicable legal requirements.
Third-Party Links
Our website may include links to external websites operated by third parties. We are not responsible for the content or privacy practices of such websites. We encourage you to review their respective privacy policies before providing any personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material updates will be published on this page with the revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) at:
Data Protection Officer (DPO): [Thomas Chia]
Email: enquiry@smcorientrip.com
Thank you for choosing SMCOrientrip. We are honored to be part of your journey and look forward to helping you discover the wonders of Asia with confidence and peace of mind.